Privacy Policy

Introduction

RxEze ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rxeze.com and use our Hospital Management Information System (HMIS) services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a demo or contact us through our website
• Subscribe to our newsletters or marketing communications
• Participate in surveys or feedback programs
• Apply for job opportunities
• Create an account to access our services

Types of Personal Information

• Name and contact information (email, phone number, mailing address)
• Professional information (job title, organization, hospital name)
• Account credentials (username, password)
• Payment information (processed through secure third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Referring website and pages visited
• Time and date of visit
• Cookies and similar technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver, maintain, and improve our HMIS services
• Communication: To respond to your inquiries, send you updates, and provide customer support
• Marketing: To send you marketing communications (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with legal obligations and enforce our terms
• Research: To conduct research and develop new features and services

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party companies who assist us in operating our services (e.g., hosting, analytics, payment processing)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Affiliates: With our corporate affiliates, subject to strict confidentiality agreements
• With Your Consent: When you have given us specific consent to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
• Compliance with industry standards (ISO 27001, NABH, JCI)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will securely delete or anonymize it, except as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at info@rxeze.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality and performance
• Provide personalized content and advertisements
• Analyze website traffic and trends

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer your information, we ensure appropriate safeguards are in place to protect your privacy in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.